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Support

Support Desk
Our mission is to provide the best quality support and products to all of our clients no matter how large or small they are. We pride ourselves in having continually provided effective support to our clients for over 30 years.

Our dedication to support includes providing on-line, telephonic and email support and will include web based support in the near future. ERS also provide on-site consultancy services to help you capitalize on the installed systems as fast as possible. This is particularly important during the installation phase on any project. 

Priority Support
 Email support - please submit your support query or request for more information to lance@expertretail.com

Terms and Conditions
 ERS offer telephonic Software Support to users as follows:

Hours: 8:30 to 16:30 Monday to Friday, excluding public holidays and the period from Christmas Eve until New Year's day inclusive, or unless otherwise notified.

Response: Generally telephone calls will be answered by a support programmer who will deal with the problem raised. If a support programmer is not available, a message will be taken and passed to a support programmer as soon as possible. We aim to ensure all calls are returned within a maximum period of 2 hours. Resolution of problems will depend on the nature of the problem and the information available. We aim to resolve problems where the system is down within a period of 2 hours.

Charges: The monthly software rental charge includes the following:

- Right to priority response from software support.
- 2 hours of telephone and remote diagnostic modem support per month. 

ERS reserve the right to refuse to provide the Software Support Service at any time without refunding any monies paid if any attempt is made, other than by ERS and without the consent of ERS, to remove any defects in the Software or if any development, addition or variation of the Software is carried out other than by ERS and without the consent of ERS. 
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